Privacy Policy

Last Updated: March 18, 2026

Southern Paw Pet Parlor (“we,” “us,” or “our”) operates the website southernpawsalon.com. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We collect information you provide directly to us when you:

  • Create an account or book an appointment
  • Register your pet’s profile
  • Contact us with questions or feedback
  • Sign up for notifications

This information may include your name, email address, phone number, mailing address, and details about your pet(s) such as breed, size, and grooming preferences.

How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage grooming appointments
  • Send appointment reminders via email, SMS text message, and/or automated voice calls
  • Notify you when your pet’s grooming service is complete and ready for pickup
  • Communicate about your account, services, and any changes to our policies
  • Maintain records of services provided to your pet(s)
  • Process payments and manage billing
  • Improve our services and customer experience

SMS and Voice Notifications

By providing your phone number and booking an appointment, you consent to receive appointment-related SMS text messages and automated voice calls from Southern Paw Pet Parlor. These messages may include:

  • Appointment reminders
  • Notifications that your pet’s grooming is complete
  • Service-related updates

Message and data rates may apply. Message frequency varies based on your appointments. You can opt out of SMS notifications at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS will not affect email notifications.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: We use trusted third-party services (such as Twilio for SMS/voice notifications and payment processors) that need access to certain information to perform services on our behalf. These providers are contractually obligated to protect your data.
  • Legal requirements: We may disclose information if required by law or in response to valid legal process.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to maintain your login session and remember your preferences. These are essential cookies required for the site to function properly.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of SMS and voice notifications

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Southern Paw Pet Parlor
Website: southernpawsalon.com